Return Policy Within 30 days of your order, you may return your purchased items for a refund or store credit. Shipping charges will not be returned. The form of refund will be determined by our staff based on the reason of the return and the item purchased. A 5 to 20 % Restocking fee may be applied in selected items. You need to call Yourwaterneeds.com A Division of Advanced Solutions, LLC at (866) 899 2837 for a return authorization number. All returned items must be received in undamaged condition and original packaging within two weeks after the return authorization number was issued. Used item won't be eligible for return. To ensure return or exchange eligibility, please clearly state the return authorization number in the box. Items without this authorization number will not be accepted. We encourage you insure the items for a complete purchase price so that in case of damage you may submit a claim to the carrier. We can not issue refund for item received that were damage during the shipment. You will be responsible for the shipping charges incurred in you returned transaction.